Who's Managing Your Agent Workforce? (And Whose Budget Are They On?)

Every major enterprise platform this quarter — Salesforce, Workday, Microsoft, SAP, Oracle, ServiceNow, IBM — is pitching a control plane for your AI agents. But none of them is solving the real problem: who inside your org actually owns the agent workforce, and who's steering it at the speed agents now act? A Lens Four analysis of the HR-procurement collision, the pricing collapse underneath it, and the leadership cadence most executives aren't ready for.